Refund and Cancellation Policy
Last updated: September 20, 2026
Setup fees
Setup fees cover discovery, workflow design, configuration, testing, and launch preparation. They become non-refundable once configuration work begins. If we cancel before work begins, setup payments will be refunded.
Recurring service
You may cancel recurring service according to your order or written agreement. Unless that agreement states otherwise, cancellation prevents future renewal charges but does not refund a billing period already started.
Usage charges
Carrier, messaging, calling, email, and other usage-based charges already incurred are non-refundable.
Digital and custom work
Delivered digital materials, completed consulting, custom configuration, and third-party costs are generally non-refundable. If we fail to deliver a material promised item, contact us within 14 days so we can correct the issue or determine an appropriate remedy.
How to request help
Email tracey@homeproleadrecovery.com with your business name, order details, and the reason for the request. Nothing in this policy limits rights that cannot be waived under applicable law.